Terms of Use and Personal Data Processing

General conditions

Kru reserves the right at all times to change the presentation and configuration of the Portal, as well as its terms and conditions of use and personal data processing policy. The visitor/user should consult these terms and conditions before accessing the Portal

Additional information may be obtained from our website or senta a e-mail to info@kru.pt.

Property Rights

All contents of this website, namely, texts, photographs, images, illustrations, drawings, graphics, engravings, trademarks, logos, advertising, audio or video materials, web design and software or any other distinctive signs susceptible to commercial and industrial use, are protected in the general terms of law and by the legislation on intellectual and industrial property, copyright and related rights, and cannot be used outside this website.

Kru reserves the right to take legal action against the authors of any copy, reproduction or other unauthorized use of the content of the Portal by third parties.

Personal Data Processing

With the entry into force on 25 May 2018 in all Member States of the European Union, of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation (GDPR)), it is necessary to publicize this Policy for the Institute’s Personal Data processing, which underpins the commitment of Turismo de Portugal, IP to be in compliance with the rules for personal data protection.

This Policy therefore establishes the basis on which personal data obtained or provided by the respective owners are processed by this portal. The term “personal data”, as used in this Policy, refers to certain information such as names, email address or any other information that may be used to identify the holder. To navigate the public areas of this portal it is not necessary to provide personal information.


By registering on the Kru website and/or providing any personal data, the data subject is freely giving their explicit consent for the submitted personal data to be processed for the purposes and in the terms described in this Policy and in accordance with the laws and regulations in force relating to personal data.


The processing of personal data consists of an operation or set of operations carried out regarding personal data or personal data groups by automated means or not and namely collection, registration, organization, structuring, preservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.
Some personal data must be provided in order to use the service and/or information in question. Kru shall provide information regarding this obligation and in the event of a lack or incorrect supply of the required data, we will not be able to provide the requested service and/or information. The provision of incorrect or inaccurate data is the sole responsibility of the respective owner.

Communication and transfer of personal data

Requests for information submitted through the “Contact Us” channel may be sent to other entities that are more qualified to provide the clarification or the requested service. This sending is undertaken on an individual basis and never by using data files; the forwarding is made known to the user.

Personal data will be transmitted to other entities in the case identified above and may be made available to courts and other competent authorities, in strict compliance with the provisions of the law, especially when necessary for the resolution of disputes and for activities related to the protection of public safety, the defence and security of the State, and the prevention, investigation or detection of criminal offenses.

Retention of personal data

The length of time during which personal data is stored and retained varies according to the purpose for which the information is processed.

Kru retains personal data only for as long as necessary in order to achieve the purpose for which it was provided or to fulfil any contractual or legal obligations to which it is attached.

Thus, and whenever there is no specific legal requirement, the data will be kept only for the minimum period required for the pursuit of the purposes that led to its collection or subsequent processing, under the terms defined by law.


Minors under the age of 18 must obtain parental or guardian authorization before accessing or making personal data available on the Portal.

It is the responsibility of the legal guardian or parents to identify content and pages accessed by minors under 18.


Kru fully respects the right to privacy of the users of the website, which is why, as a matter of principle, it does not capture or use browsing information associated with the identification of its visitors, limiting the collection of information of a personal nature to that which is voluntarily provided by the visitors/users, and which is used exclusively for the purposes for which it is intended.
In addition to the foregoing, it should be clarified that the website collects and uses the following information, in line with the provisions on cookies:

-the user’s country of origin, in order to improve the alignment between his or her objectives and interests and the information that is shown;-information expressly indicated by the user on his or her profile and interests in order to show the contents that best suit the visitor
-the identification of the visitor who registers, subscribes to newsletters or requests information, regardless of the computer they use, with the creation of login details consisting of an email address and a password.
Any type of interaction with the website will be registered for the purposes of quality control and reporting, namely, but not exclusively, that which is submitted for the purpose of registration, information requests and hobbies.

The updating and rectification of personal data can be done on the portal in the Registration/Profile area.

The user can also request in the portal the inactivation of his account, eliminating the data on “My Account”.

The website also builds a database with aggregated statistical information, without any personal identification, and with its visitors’ profiles, interests and countries of origin. This information is used to improve the response of the Portal to the interests and requests of its visitors and may for this same purpose be made available to third parties.

To assist in the collection, storage and processing of statistical data, Kru may use third-party tools.


The website uses a mechanism called cookies, which are small text files stored on the user’s computer and which enables Kru to identify the computers that access the website and what content is of interest to its users.

We do not provide third parties with any individualized information, even on an anonymous basis, the website stores aggregated statistical information about the preferences of its visitors and may transfer them to official entities in the tourism sector

The cookies allow the website to recognize the user of a computer on a subsequent visit, where the new visit is regarded as a continuation of the previous one.

If the user registers and uses the login for identification purposes, the website will retrieve information regarding user, even if that information has been stored on another computer.

The use of cookies can be turned off on your computer. On some operating systems and/or browsers it can be turned off only for certain websites. Refer to your computer’s manual for this operation.

If you turn off the use of cookies, the website will treat you as a new user whenever you access it and will not keep any of your information among the visits you make.

At the same time, the non-use of cookies may result in the inoperability of certain features of the wbsite, such as “My Account” and “Cart”.


The website contains websites of companies and tourist entities and other sources of information that may be of interest to the visitor/user. Kru declines any responsibility with regard to the information provided by these websites, nor does it have control over the policy of handling personal data and security of those websites.